Privacy Policy for the ‘Claim’ System
Legal Intelligence Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you use the ‘Claim’ system. ‘Claim’ is owned by Legal Intelligence Limited and provided under licence to various law firms (“Licensees”) for managing legal claims.
Additionally, it may process data related to originators (e.g., third-party referrers) and law firm employees. The ultimate responsibility for claims-related data lies with the law firms acting as Data Controllers.
Who We Are
Legal Intelligence Limited is the owner and operator of the ‘Claim’ system. Our registered address is:
AiHQ,
Panoramic House,
4 Watermark,
Gateshead, NE11 9SY.
What is ‘Claim’?
‘Claim’ is a claims management system designed to facilitate the handling of various types of legal claims by law firms. The system enables the secure collection, storage, and processing of data necessary for managing claims efficiently and effectively. It also supports administrative functions for law firms and originators involved in the claims process.
What Data Do We Collect?
The ‘Claim’ system may process the following types of personal data:
- Claimants: Personal details (name, address, email, phone number), claim-related data, and communication records.
- Law Firms: Employee contact details (name, email, phone number, job title) for administrative purposes.
- Originators: Contact details and referral data used to facilitate introductions to law firms.
How Is Your Data Used?
The data processed within ‘Claim’ is used for:
- Managing legal claims for claimants.
- Facilitating communication between claimants, originators, and law firms.
- Administrative purposes for law firms, such as user management within the system.
- Managing originator referrals and supporting their role in connecting claimants with law firms.
Legal Basis for Processing
The law firm using ‘Claim’ determines the legal basis for processing claimant data. For law firm and originator data, processing is based on:
- Legitimate interests in supporting claims and system functionality.
- Contractual obligations with Legal Intelligence Limited or the law firm.
Data Sharing
Your data may be shared with third-party service providers who support the functionality of ‘Claim’. These entities act under strict confidentiality agreements. Data will only be shared as necessary to process claims, manage referrals, or comply with legal requirements.
Data Retention
Personal data within ‘Claim’ is retained as follows:
- Claimants: For the duration of the claim, as determined by the law firm.
- Law Firms and Originators: For the duration of their use of the system or as required to support contractual obligations.
How Is Your Data Protected?
We take data security seriously and implement industry-standard measures, including:
- Private network isolation and encryption of data at rest and in transit.
- Role-based access controls and multi-factor authentication.
- Regular vulnerability assessments and incident response planning.
International Data Transfers
While most data is stored in the UK, some service providers may operate outside the UK/EEA. In such cases, appropriate safeguards, such as standard contractual clauses, are in place to protect your data.
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Access your data.
- Rectify inaccurate or incomplete data.
- Request data erasure.
- Object to processing.
- Request data portability.
To exercise these rights, claimants should contact the law firm acting as the Data Controller. Law firms and originators may contact Legal Intelligence Limited directly for system-related matters.
Complaints
If you have concerns about how your data is handled, you may contact us at:
Email: privacy@legalintelligence.co.uk
Address: AiHQ, Panoramic House, 4 Watermark, Gateshead, NE11 9SY.
If you are not satisfied with our response, you have the right to contact the Information Commissioner's Office (ICO) at www.ico.org.uk.
Cookies and Tracking
The ‘Claim’ system only operationally required cookies to track logins.
Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be communicated to law firms using the system, and it is their responsibility to inform clients of updates.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact Legal Intelligence Limited at:
Email: privacy@legalintelligence.co.uk
Address: AiHQ, Panoramic House, 4 Watermark, Gateshead, NE11 9SY.